Complaints

Our aim at Llandrillo is to provide you with a high quality standard of service in all aspects of our provision.

Most people who access Llandrillo College sites and courses do not experience any problems. However, we do recognise that sometimes things can go wrong, and when it does we would like to know about it so that we can put it right.

We are committed to taking prompt action to ensure we achieve our aim of providing a high quality service. The aim of the Complaints Procedures is to give you a quick, but thorough response that answers all of your concerns properly.

The College annually reviews the nature and number of all official complaints by department and College site. The monitoring and review of complaints contributes to our process of self-assessment leading to an improved quality of service.

If you would like to make a complaint please see our full policy here

Contacts

Customer Service Manager
Mrs Lisa Johnson
Coleg Llandrillo Cymru
Llandudno Road
Rhos-on-Sea
Colwyn Bay, Conwy
LL28 4HZ.
Tel: 01492 546666 Est/Ext 422
Email: l.johnson@llandrillo.ac.uk

Student Welfare Co-ordinator
Advice & Guidance
Tel: 01492 546666 Est/Ext 366